Terms and Conditions
In these Terms and Conditions, unless the context requires otherwise, the following expressions will have the following meanings:
“Arrival date” refers to the date on which the Client’s stay at the Rural House should begin, according to the details of the reservation.
“Reservation” refers to the accommodation reservation made by the Client and the rest of the products and services described in the Reservation, accepted by AS CHIVAS Rural House & Restaurant.
“Reservation details” refers to the details of the Reservation, including the number of Guests, the number of rooms required, the length of the Guest’s stay at the Hostel and any other product or service that must be included in the Reservation.
“Expenses” refers to the expenses that the Client must pay in relation to the Reservation.
“Contract” refers to the contract between the Client and AS CHIVAS Rural House & Restaurant in relation to the Reservation.
“Client” refers to the person who makes the Reservation.
“AS CHIVAS Rural House & Restaurant ” refers to the establishments where the client makes the accommodation reservation.
“Guests” refers to the Client and any third party that he or she invites to the Rural House in connection with the Reservation.
2.1 Clients can request Reservations through the website of AS CHIVAS Casa Rural & Restaurant or by contacting the staff of AS CHIVAS Casa Rural & Restaurant.
2.2 When making the Reservation, Clients must provide identification data including, among others, their name, address, contact telephone number, email address and credit card details as a guarantee.
2.3 Reservation requests should not be considered accepted unless and until AS CHIVAS Casa Rural & Restaurant confirms its admission and provides a reservation reference, at which time the Contract will enter into force.
2.4 Subject to clause 4, AS CHIVAS Casa Rural & Restaurant will endeavor as far as possible to accept any request by the Client to change the Details of the reservation. Although requests to change the date or the extension of the stay or addition of products or services will be subject to their availability; and the Client must pay the extension of the stay or the products or services according to the current rates of AS CHIVAS Casa Rural & Restaurant.
3. Rates and Payment
3.1 The Expenses will be those indicated by AS CHIVAS Casa Rural & Restaurant to the Client at the time of the Client’s request for a Reservation.
3.2 Unless AS CHIVAS Casa Rural & Restaurant agrees otherwise, the Expenses will only cover the provision of accommodation in the Rural House and the Client may incur additional expenses, such as food and bar expenses.
3.3 Clients will be informed of the amount of additional Expenses before incurring them.
3.4 The Reservations will be subject to the Client making the payment of the Expenses in full in advance.
3.5 If the advance payment has not been made at the time of making the Reservation, the Client must pay the Expenses immediately at the time of registration at the Rural House. Any additional Expenses must be paid at the time they are incurred.
3.6 AS CHIVAS Casa Rural & Restaurant accepts the following payment methods:
3.6.1 Credit and debit cards
Paypal, Bizum, Maestro and Mastercard.
3.6.2 Cash or credit or debit cards if the client is going to make the payment in person at the Rural House.
4.1 Subject to clause 4.2, the Client may cancel the Reservation without any surcharge, prior notification to AS CHIVAS Rural House & Restaurant 48 hours before 3:00 p.m. (local time) on the Arrival Date, in which case AS CHIVAS Rural House & Restaurant will reimburse the Client for all amounts paid in advance, except in the case of the non-refundable rate.
4.2 When the Client has been offered a discounted rate on condition of non-cancellation of the Reservation, provided that the Client has been informed of said condition, the Reservation may not be canceled and the Expenses applicable to said Reservation must subscribe in full.
4.3 When the Client has not duly informed of the cancellation under clause 4.1 or does not attend (no-show) to the Rural House, the Reservation will be considered canceled and the Client must pay AS CHIVAS Rural House & Restaurant a sum equivalent to Expenses applicable to the first night of stay.
4.4 AS CHIVAS Rural House & Restaurant may cancel a Reservation at any time in case of unavailability due to circumstances beyond the control of AS CHIVAS Rural House & Restaurant, in which case AS CHIVAS Rural House & Restaurant will pay the Client the full refund of any expense and reservation fee.
4.5 AS CHIVAS Rural House & Restaurant may cancel the Reservation at any time if the payment information provided by the Client is not valid and the Client does not provide valid alternative data.
5. Check-in and check-out
5.1 The registration time at the Rural House will be 3:00 p.m. Registration before this time may be possible, and is subject to availability at the time of arrival.
5.2 Time of departure from the Rural House will be 11:00 hours. Departures after this time may entail the charge to the Client corresponding to the accommodation of an additional night at the applicable standard rate.
6. Rules of the Rural House
6.1 Check our FAQ & Rules section of our website.
7. Food and Drink
7.1 Unless AS CHIVAS Rural House & Restaurant agrees otherwise, the Expenses only include continental breakfast, any other consumption of food or drink must be canceled by the Client at the time.
7.2 Clients and their Guests may not consume alcoholic beverages purchased abroad.
8. Disabled guests
8.1 AS CHIVAS Rural House & Restaurant complies with all the laws that govern the treatment and provision of services to disabled Guests.
8.2 Those Clients with any special requirement associated with a disability must inform the management team of the Rural House before the Arrival Date.